Data export (GDPR)
Your company's data belongs to your company. You can download it whenever you like, and you can ask us to delete it at any time - that's one of your rights under GDPR. Below we explain, in plain terms, what you can do yourself and what you only need to ask for.
What you can do yourself
- Download your finished materials. All generated photos, videos and other files live in the Asset Library - from there you can download them one by one or browse your whole work history.
- Export your company's data. In the company Settings, on the “Data & privacy (GDPR)” card, the Export data (JSON) button downloads a file with the company profile, team, module content and work history - without the files themselves, which you download from the Library. The button is available to the company's administrator and owner; the most sensitive sections (such as leave requests) are downloaded only by the owner. The file also has a
consentssection with likeness and voice consent records (date, who, mode, job or avatar, statement text version). - Delete your company's module data. On the same card the company owner has a Delete workspace module data button. You confirm it by typing the company name, and the window lists what will be removed and what stays.
- See what's going on. The panel shows your content, company settings and team in real time, so you have full visibility without having to ask for anything.
Tip
The export holds data in text form. Photos, videos and other materials are downloaded from the Asset Library - most of the time what you need is right there.
What to ask the WebImpact team for
Some things we handle for you, so we can be sure the decision is made by the right person. Write to the WebImpact team via Report in the top bar (rules: Security and GDPR) when you want:
| Request | What you get |
|---|---|
| Deleting the whole company | Permanent removal of the company, its team and its data from our system |
| Data processing agreement (DPA) | A document describing how we process data on your behalf |
Deleting the whole company can be requested by someone with the owner or administrator role - this way we can be sure the decision is made by a person authorized to make it.
How long we keep data
We keep data only as long as it's needed, then we delete it - we don't collect it "just in case".
- Personal data (for example, in call logs) is kept for a limited time and removed automatically once it's no longer needed.
- Materials and work history stay in the Asset Library so you can reach them - until you ask for them to be deleted.
Info
Deletion is permanent. Before you run it or request it, download everything you want to keep from the Asset Library.
Related pages
- Security and GDPR - the full data-protection rules and your rights.
- Asset Library - where you download your photos, videos and materials.