FAQ - frequently asked questions
The questions we hear most, gathered in one place. Every answer is short and points to the page where the topic is covered in full.
What is WebImpact AI Studio?
It's a set of AI tools WebImpact prepares for your company - from photos and video to copy and conversation agents. More in What WebImpact AI Studio is.
Why can't I see a module in the menu?
You only see the modules enabled for your company. If a tool is missing, it's probably not active yet - ask for it with the Request a module button on the dashboard or via "Report" in the top bar. See Services and limits.
What happens when the monthly limit runs out?
The module shows a limit-reached message. The renewal date is shown under the usage bar in the module header, and you can ask for a higher limit with the Need more? button in the same place - Services and limits.
What does the “Generation in this company is paused” bar mean?
The WebImpact team has paused new generations in your company for a while. The panel keeps working and your materials are safe - only new generations don't start, so your limit isn't used in the meantime. Generations started earlier may still finish. If the pause is unexpected, write to the WebImpact team via “Report” in the top bar.
What does “Access to this company is suspended” mean?
The WebImpact team has suspended the company, and you can't enter its panel until the matter is sorted out. On the company list you'll see it with a “Suspended” badge. Your materials are safe. The “Report” button only works inside a company's panel, so in this case write to [email protected] - the same address the message shows. If you belong to other companies in the panel, you can enter them as usual.
Where do I find my results?
Every finished file is saved automatically to your Asset Library - the whole team can see it, from any device.
I copied a link to a file and it stopped working. Why?
That's by design - a preview link is time-limited for security, and the file itself doesn't disappear. Always take it fresh from the Library. We explain it in File durability.
Is my company's data safe?
Each company's data is isolated, access depends on role, and you can export or request deletion at any time. See Security and GDPR.
How do I add someone to the team or change their permissions?
Who can do what is decided by their role in the company panel. The rules are described in Roles and permissions.
What languages does the panel support?
The client panel is fully bilingual - Polish and English - and so is this documentation. Generated content is produced in the language we set up for your company.
How do I report a problem or request a change?
Click "Report" in the panel's top bar: describe what happened or what you need, and the report reaches the WebImpact team together with the screen you were on. After sending you'll see the report number. Some settings (like the style libraries or templates) are handled on our side, and we make changes at your request.
I can't log in - what should I do?
Use the password recovery on the sign-in screen, and if that doesn't help, write to [email protected] (the link under the sign-in form points to the same address). The “Report” button is only available after you sign in. Access to the panel requires an account created by WebImpact or an invitation from your company's administrator.